FAQs
1. How can I contact you?
You can contact us by emailing tinyscholarusa@gmail.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and innovative products at competitive prices.
3. What is your refund policy?
We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your product. Please refer to our refund policy for more details.
4. How long does shipping take?
The shipping time varies depending on the product and the destination. Generally, it takes between 7 to 20 business days for the product to be delivered. However, please note that due to factors beyond our control, such as customs clearance and postal delays, shipping times may be longer in some cases.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please contact us for more information regarding international shipping options and rates.
6. Can I return a product if it is damaged or defective?
Yes, if you receive a damaged or defective product, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.
7. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
8. Are your products safe for children?
Yes, our products are designed with safety in mind. We ensure that all our products meet or exceed safety standards and regulations. However, adult supervision is always recommended when children are playing with toys or using educational tools.
9. Do you offer a warranty on your products?
Most of our products come with a manufacturer's warranty. The specific warranty details can be found on the product page. If you have any questions about a product's warranty, please contact us and we will be happy to assist you.
10. How do I return a product?
To initiate a return, please contact us at tinyscholarusa@gmail.com with your order details. We will provide you with further instructions on how to return the product and process your refund.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at tinyscholarusa@gmail.com. Please refer to our refund policy for more information on our return process and eligibility.